eCommerce Executive

About THG:

THG is one of the world’s fastest growing and largest online retailers. The company owns and operates many leading brands including LookFantastic.com, Grow Gorgeous, Mio Skincare, Hale Country Club, ESPA and MyProtein.com – The world’s #1 online sports nutrition brand. We create brilliant digital brand experiences and our in-house team design, develop and build a bespoke proprietary technology platform that is used by hundreds of millions of people worldwide.

Our culture is fast-paced and ambitious – we like to move twice as fast others believe to be possible. This belief is a fundamental part of the DNA that has supported our incredible growth. Our people are our strength and we have over 4,000 diverse, smart thinkers across the globe who are encouraged to think creatively and are empowered to turn their ideas into actions.

About the division;

THG Wellbeing Brands: Myprotein, Exante, Myvitamins, Myvegan, IdealFit
Myprotein, THG’s largest brand. You will find an unrivalled passion from the staff in Myprotein, whose dedication over the years have turned it into market leader in multiple territories globally. Myprotein, from production through to PR, is a large single unit working consistently to deliver rapid growth in a fast moving industry. Innovation, creativity and resourcefulness are common characteristic of the staff across all departments in this ever expanding team.

About the role: eCommerce Executive

The eCommerce Trading Executive role is an exciting opportunity for an ambitious individual that can bring fresh and innovative thinking to THGs Nutrition Division and play a key part in driving the division forward on its momentous journey.

Responsible for the website KPIs, supporting in the growth strategy & driving the website forward the eCommerce executive will work on one of the nutrition brands sites along with the relevant team to achieve the website KPIs. They will be responsible for competitor research, assessing the market and building out trading plans around key trading periods. They will need to be reactive to competitors and align marketing, trading and creative plans.

Key Responsibilities of the role

• Ownership of the trading calendar, reviewing competitor offers and being reactive to the market.
• Ensuring the websites are kept up to date with correct offers, gifts with purchases, updated banners, new in products/brands, regularly updated category pages.
• Monitoring conversion of key landing pages to improve where necessary.
• Supporting on ideas to drive traffic to the website as well as developing and improving traffic from existing channels.
• Monitoring key site metrics including GP, Conversion Rate, Bounce Rate, AOV, Exit Rates, Traffic (new and returning) etc.
• Competitor product and pricing analysis – to ensure we are price competitive and market leaders in the industry.
• Using analytics and our in-house reporting platform to understand the customer journey to optimise sales, measure performance & define strategy
• Support the wider team on the development of marketplace strategy for the brand whilst working with the central marketing team.
• Support on the delivery of targets and budgets through campaign activations to ensure KPI’s are achieved.
• Working with the wider THG team to identify new growth opportunities and ways in which to improve our brand reputation and presence & drive new customer acquisition at the lowest cost possible.
• Deliver best in class customer experience partnering closely with brand and customer service teams to brief and build engaging product pages that provide the customer with relevant information, advice and conversion opportunity.
• Supporting in relaying client needs and requests; balancing expectations both internally and externally.
• Working with the team to organise launch dates, site navigation amendments, studio outputs & reporting mechanisms for upcoming projects and development implementations.