November can only mean one thing… CHRISTMAS IS COMING! Which means it’s time to make sure you have e-commerce success this Christmas.
For consumers, the Christmas countdown is finally on. For marketers, Christmas has been on the radar for some time! Christmas campaigns that you’ve been planning over the past months are being launched (or should be!). Therefore, your marketing activity is beginning to ramp up. But when it comes to paid social activity, it’s difficult to know the best approach to maximise performance.
This blog post will help develop your paid social strategy for the holidays, giving you top tips for e-commerce Christmas success.
Launch Early November & Invest In Prospecting
If you’re reading this and you haven’t yet launched your Christmas campaign… get a move on! Early November is the time to start driving awareness of your brand and product discovery, as people start to think about Christmas gifts. Focus your budget predominantly on prospecting activity, focusing on building education around your products and relating them to Christmas gifting to appeal to new customers.
Maximise Key Trading Periods (Especially Black Friday!)
Black Friday is one of the biggest trading days of the year. With most brands and businesses launching the best deals of the year at this time, consumer’s intent to buy is very high and conversion rates across channels are higher too! To maximise this higher intent, this is a great time to run paid social activity.
However, with more businesses running paid activity this can cause the ad auction to be more expensive than usual, meaning it can be expensive to reach new audiences. To counter the higher auction, focus a higher proportion of your budget on re-targeting activity. If you’ve been investing in prospecting earlier in the season you should have a bigger audience that you can remarket towards. Try remarketing towards site visitors, previous buyers & social media engagers. This will help drive more sales in this period whilst maximising your ROAS!
One thing to bear in mind in November is that; as the years have gone on, businesses have started their Black Friday discounts earlier and earlier. To get ahead of the competition, you might even want to think about launching your Black Friday deals a week or two before the day itself. Although, from experience, Black Friday itself is when you see the biggest efficiencies due to such a high conversion rate.
Utilise Dynamic Campaigns With Broad Prospecting Audiences
In the lead up to Christmas, there are a lot more people in-market that may not usually be. For example, lots of men may be searching for beauty gifts to buy for their other halves… when it might not be something they look for at any other time of year.
If you utilise Dynamic Ads and leave the audience completely broad (however ensuring your exclusions are in place i.e. excluding previous buyers/site visitors) then Facebook’s machine learning will do the work for you. Facebook will understand consumer’s current internet behaviours and interests. So by utilising completely broad audiences, these will reach the people that are currently interested in products like yours. These type of ads can be very efficient at driving new customer acquisition compared to other campaigns in this time period!
Adjust Your Messaging For Last Minute Shoppers
As you get closer to Christmas, you’ll be wanting to change your messaging to drive higher conversion with last minute shoppers. By adjusting your messaging you want to drive urgency, and highlighting your last delivery dates can do this. For example, utilising messaging such as: ‘Order before Friday to get your gift in time for Christmas’ can help to drive higher conversion!
Then, even when your last delivery date may have passed, if you sell digital gift-cards you can advertise these to encourage last minute purchases. E-cards are becoming more and more common and are still a gift that appeals to many!
Don’t Forget About Boxing Day Onwards!
Often people will begin to reduce paid social activity in the period between boxing day and new year. With most people out of office for the holidays, it’s simply something that isn’t as much of a focus. However, what this means is that the ad auction is much cheaper than usual (meaning cheaper CPMs) so you can reach more people with your budget! And with people being in-market for self-gifting with the money they got for Christmas, conversion rate is usually high too.
Make sure you have a mini-campaign planned in for this time. Pushing up your budget at this time and running sales activity can really help to maximise your ROAS before the new year begins and competitors start driving up the CPMs again!
We hope this blog has helped you with your business plan to e-commerce success this Christmas!